Refund policy
Refund and Return Policy
At ZOLA, we want you to be happy with your order. If something arrives damaged, we'll make it right.
Eligibility
We offer refunds and returns within 30 days of your order being placed. To be eligible, your item must have arrived damaged, and you must email us at zolawear@outlook.com on the same day your order is delivered, including:
- Your order number
- A description of the damage
- Clear photos of the damaged item and its packaging
Requests sent after the day of delivery, or for items that are not damaged, are not eligible for a refund or return.
How to request a refund
- Email zolawear@outlook.com on the day of delivery with your order number and photos of the damage.
- We'll review your request and reply within [1–2] business days.
- If approved, we'll let you know whether to return the item or send a replacement or refund.
Refunds
Approved refunds are issued to your original payment method. Depending on your bank or card provider, it may take [5–10] business days for the refund to appear.
Hygiene
For hygiene reasons, toe caps that have been worn cannot be returned unless they arrived damaged.
Contact
Questions? Email us at zolawear@outlook.com or use the contact form on our home page.
This policy does not affect your statutory rights.